Return and Refund Policy
Last updated: Jan 2024
Thank you for supporting Vital Life Documents. We appreciate your business and want to ensure your satisfaction with our products. Please read our policy carefully regarding returns and refunds.
Returns
If you receive a damaged product or if an item is lost in transit, we will make every effort to make it right. Please contact our customer service team by email at vitallifedocuments@gmail.com within 3 days of receiving the product to report any issues.
To be eligible for a replacement, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
Lost in Transit
If a product is lost in transit and has not been delivered within the expected timeframe, please contact us immediately. We will investigate the issue and, if necessary, send a replacement product to ensure you receive what you ordered.
Damaged in Shipping
In the unfortunate event that a product is damaged during shipping, please provide photographic evidence of the damage along with your contact details to [your contact email]. We will assess the damage and, if eligible, send a replacement product to you at no additional cost.
Refunds
Refunds are not provided. Instead, we offer credit for future purchases. The credit can be used towards any item in our store and is valid for [number of days] days from the date of issue. Additionally, you have the option to gift the credit to another person of your choosing.
How to Request a Replacement or Credit
To request a replacement or credit, please follow these steps:
- Contact our customer service team by email to vitallifedocuments@gmail.com.
- Provide your order number and a detailed description of the issue.
- If applicable, include photographs of the damaged product.
- Our team will review your request and provide further instructions.
Gifted Credits
If you choose to gift your credit to another person, please inform our customer service team of the recipient's details. We will ensure the credit is applied to their account.
Contact Us
If you have any questions or concerns regarding our return and refund policy, please contact us at vitallifedocuments@gmail.com
Changes to This Policy
We reserve the right to update or change our return and refund policy at any time. Any changes will be posted on this page.
By making a purchase from Vital Life Documents you agree to and accept the terms of this policy
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